Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our Platform, you may voluntarily provide personal information including your name, email address, phone number, and any other information you submit through our contact forms, newsletter signups, trip planner tools, or career applications. We collect this information only when you choose to provide it.

1.2 Automatically Collected Information

We automatically collect certain technical information when you visit our Platform, including your IP address, browser type and version, operating system, referring website, pages viewed, time spent on pages, click-through data, and device identifiers. This information is collected through cookies, web beacons, and similar tracking technologies.

1.3 Location Information

With your consent, we may collect approximate location information based on your IP address or, if you enable location services, precise location data to provide location-specific recommendations for restaurants, venues, and events in Nashville.

2. Cookies and Tracking Technologies

2.1 Types of Cookies We Use

Essential Cookies: Required for Platform functionality including session management and security features. Analytics Cookies: Help us understand how visitors interact with the Platform through services like Google Analytics. Preference Cookies: Remember your settings and preferences for future visits. Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

2.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking certain cookies may impact Platform functionality. You may also opt out of analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

3. How We Use Your Information

We use collected information to: provide and improve our Platform; personalize your experience with Nashville recommendations; respond to your inquiries and support requests; send newsletters and updates (with your consent); process career applications; analyze Platform usage to improve content and features; comply with legal obligations; detect and prevent fraud or abuse.

4. Third-Party Sharing

We may share your information with: Service Providers who assist in operating the Platform (hosting, analytics, email delivery); Business Partners only with your explicit consent; Legal Requirements when required by law, court order, or governmental request; Business Transfers in connection with a merger, acquisition, or sale of assets. We do NOT sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, typically no longer than 3 years after your last interaction with the Platform, unless a longer retention period is required by law. Analytics data is aggregated and anonymized after 26 months.

6. Your Rights

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, machine-readable format.

6.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal data. We will comply within 30 days, subject to legal obligations that may require us to retain certain information.

6.3 Opt-Out

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out of marketing does not affect transactional communications.

7. Children's Privacy

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

8. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including: the right to know what personal information we collect and how it is used; the right to delete personal information; the right to opt out of the sale of personal information (we do not sell your data); the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at privacy@biggamenashville.live or call our toll-free number.

9. European Union Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including: access, rectification, erasure, restriction of processing, data portability, objection to processing, and the right to lodge a complaint with a supervisory authority. Our legal basis for processing is typically consent or legitimate interest. For data transfers outside the EEA, we use Standard Contractual Clauses approved by the European Commission.

10. Security

We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, access controls, and regular security assessments to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.